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How to cancel your Optus plan: A step-by-step guide for Australians

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How to cancel your Optus plan

One of the top telephone companies in Australia, Optus, offers a variety of internet and mobile options. However, you may eventually choose to terminate your Optus plan for many reasons, including simply no longer requiring the service, relocating abroad, or discovering a better offer. This article will guide you through the process of cancelling your Optus plan, ensuring you avoid additional costs, and answer frequently asked questions.

What is the Optus plan?

Optus provides a wide range of plans, including prepaid SIM plans, SIM-only plans, and device payment plans. While some of these plans offer international calls, roaming add-ons, and entertainment subscriptions, most of them feature data, voice, and text limits. Additionally, Optus offers data sharing solutions that let several devices share a single data pool.

Types of Optus plans

1. Prepaid Plan

These are flexible plans that allow you to recharge your service as required and pay in advance for a certain amount of data, calls, and texts.

2. SIM-only Plan

These plans depend on your needs; you may upgrade or downgrade these month-to-month plans, which include data, call, and text limitations. 

3. Device Payment Plan

If you have a suitable SIM plan, you may use these plans to buy a phone and pay it off over 12, 24, or 36 months.

Key Features of Optus Plan

  • Data: Optus provides a range of data inclusions; plans give more data upon recharge or during special deals.
  • Talk and Text: Most plans include unlimited standard national talk and text. Some plans also include international calls.
  • Roaming: When travelling abroad, Optus provides roaming add-ons.
  • Entertainment: In addition to possible savings on other services, Optus plans may offer subscriptions to services like Optus Sport or Optus Subscriptions.
  • Data sharing: It is possible across many compatible mobile SIM cards and mobile broadband services.

Reasons for cancelling an Optus plan

It’s crucial to understand the following reasons before initiating the cancellation procedure for your Optus plan:

  • Better offer elsewhere: Another supplier may offer a more appropriate or reasonably priced package.
  • Relocating abroad: You won’t require your Australian internet or mobile plan if you’re moving abroad.
  • Service problems: A decision to cancel may result from persistent connection troubles or subpar customer support.
  • Contract expiration: It may be wise to terminate your plan without paying exit costs if you are no longer under contract.

Knowing the cancellation procedure will help ensure it goes as smoothly as possible, regardless of your reason.

Steps on how to cancel your Optus plan

Here are some essential steps on how to cancel your Optus plan.

1. Review your Optus contract 

Before terminating your membership, it is important to confirm the status of your current agreement. Optus provides prepaid and contract-based plans, each with a unique cancellation policy.

  • Contract-based plans: If you are under a contract, and want to cancel before the end of the contract period, you may need to pay an Early Termination Fee (ETF). Please review the terms of your contract with Optus to determine if there are any outstanding costs.
  • Prepaid plans: You can simply cease making payments or let your plan expire at the conclusion of your prepaid time with prepaid plans, which do not include cancellation costs.

2. Check for any outstanding payments

Make sure you’ve paid all of your payments before cancelling, including any late fees, data overage fees, and equipment expenses. Optus requires the resolution of these issues before processing your cancellation request.

Access your Optus account online or via the Optus app to examine your billing and payment history. You’ll be able to see how much is still owed.

3. Contact Optus customer service

You must contact Optus customer support to terminate your plan. This can be accomplished in several ways:

Contact options for Optus:

  • Phone: For general questions, contact Optus customer support at 133 937; if you’re calling from a landline, use 1300 555 241. Please have your account number and personal details ready to confirm your identification.
  • Live chat: You may speak with a person about your cancellation request via Optus’ live chat feature, which is available via their website or app.
  • Web-based: As an alternative, you can submit a cancellation request form via the Optus app or website.

Don’t forget to enquire about the following:

  • There may be costs associated with the cancellation process.
  • Make sure you note the final day your service will be active.
  • The procedure for returning any rented equipment, which includes mobile devices and routers — is outlined below.

4. Return any Optus equipment

When you cancel your plan, you must return any equipment rented from Optus, such as a modem or mobile device.

Return via mail: Optus offers return guidelines, which frequently include a return address and prepaid shipping.

  • In-store return: It is also possible if you go to an Optus shop.

5. Confirm the cancellation and get a reference number 

Optus will verify that your account has been closed when your cancellation has been executed. A reference number and any documented confirmation (email or text message) confirming the cancellation should be requested. These details will be used as documentation if there are any more billing concerns.

Note that:

  • The reference number for the cancellation.
  • Any unpaid fees or obligations.
  • The date on which your plan will expire.

6. Check your final bill

Optus will send you a final charge once you terminate your subscription. This bill may include any outstanding payments, cancellation fees, or costs for the return of the equipment.

  • Analyse your final bill carefully: Please ensure there are no unexpected fees.
  • Pay your last bill as soon as possible: Your account will be formally cancelled when the bill has been paid.

7. Confirm cancellation and avoid further charges

Verifying that your Optus account has been completely closed and that no further payments will be deducted from it is crucial.

  • Check for any future payments; if you find one, challenge the charges by contacting Optus.
  • Observe your account: After you cancel, check your credit card or bank statement for any unforeseen charges.

Conclusion

Although cancelling your Optus plan is a simple procedure, it’s crucial to take the required actions to prevent any unforeseen costs or problems. Making sure you’ve read your contract, paid any outstanding balances, and returned any rental equipment can make the process much more straightforward, whether you’re switching to a new provider, relocating abroad, or just no longer requiring your service. Don’t forget to confirm your cancellation and to preserve a record of all your contact with Optus.

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Richard White WiseTech: The Aussie Tech Mogul Wild Ride of Guitars to Global Glory

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G’day, mates! Have you ever thought about how a guy who repaired the guitars of rock icons such as AC/DC can become a giant technology company owner? This is what happened to Richard White and WiseTech Global. It is an idea that grew out of a basement in Sydney that this Sydney-based entrepreneur made a billion dollars out of, and is transforming the way goods flow around the globe. But just as any good yarn, it has got twists – sky-high success, recent dramas. We should thus jump in to find out just what is so hot about Richard White WiseTech down here in Down Under.

What about Richard White WiseTech?

Imagine a case of a young Richard White who was born in 1955 and raised in a suburb of Sydney called Bexley. He did not begin in technology, quite on the contrary. He had a dream of achieving rock and roll fame as a boy. He not only performed in bands, but also repaired guitars belonging to such Australian legends as The Angels and Angus Young of AC/DC. But music did not pay bills, hence changing gears. He became a refrigeration mechanic before getting into computers, opening companies in consulting and equipment sales.

Jump 10 years to 1994: Richard forms WiseTech Global (then known as Eagle Developments International) in partnership with Maree Isaacs. They have identified a loophole in logistics – the chaotic world of shipping and freight. Their big idea? Software to get it all smoother. The cleverness of Richard in coding and business made it CargoWise One, a cloud-based platform that manages heaps of steps that shippers around the globe have to do. WiseTech has reached than 17,000 17,000ers, nowadays, in 183 different countries, among them such massive companies as DHL. It is the leading tech ASX-traded stock, having been listed since 2016.

The road taken by Richard is gritty. He was a fellow and earned his Master’s in IT at UTS. No overnight success – he was almost 40 by the time he began WiseTech and a billionaire at 61. To the Aussies, he is but an Australian-grown hero who shows that you can create world-class technology in your own backyard.

Richard White WiseTech Age and Early Days.

Richard is now approximately 70 years old and has witnessed it all. He was born in 1954 or 1955 and was brought up in a family residence that has been included in his Bexley compound – a self-driven mansion complex with solar panels and Tesla batteries. His grandparents operated wedding ballrooms where young Richard served at the wedding bars and tables. It was that practical hustle that made him.

Richard solved problems not only in music but also in mechanics, which was his first occupation. His prior employment at WiseTech was at Real Tech Systems Integration, where he sold computer bits, fixed fridges, and worked as a salesperson. It is typical Aussie ingeniousness – identifying what is needed and what is not and correcting it using technology.

The Rise of WiseTech Global

WiseTech began in a small Sydney basement, coding on behalf of domestic freight companies. It dominated the Aussie logistics by 2000. It exploded in 2006 when it went global under the name CargoWise. It was listed on the ASX in 2016 at a valuation of $1 billion – it is now worth in excess of $30 billion.

Richard’s vision? A single platform for all customs, borders, and tracking. It has increased productivity among its users, such as raising the number of jobs per day from 1.5 to seven. Pride in Oz: our technology serving global business, ports in Melbourne up to farms in the Outback.

Richard white tech allegations and controversies Conclusion/verdict.

No tale without a hump. Richard resigned as the CEO in October 2024 due to misconduct allegations. It was alleged that there were inappropriate relationships, bullying, and misappropriation of funds, such as acquiring houses for partners or failure to report affiliations. An ex-lover of Linda Rogan’s court case leaked information, erasing billions from the value of WiseTech.

One of these reviews exonerated him of bullying but ruled that he had deceived the board about relationships. In 2025, it was alleged by another Brazilian woman and others. It created board drama – four directors resigned in February 2025 in regard to his position. Stocks fell, yet Richard recovered as executive chairman and concentrated on products and growth.

To the Aussies, it is a lesson: even the best dogs are also subject to scrutiny. However, the good performance of WiseTech indicates that the company is well off.

WiseTech Net Worth and Wealth of Richard White.

Richard is a true-blue billionaire. He owns 37 percent of WiseTech, with a fortune of between $8 billion $13 billion, contingent upon shares. He sells chunks, such as the $240 million in 2025, but retains a large stake. Properties? He owns a Bexley compound, Palm Beach flat, etc. – even a villa in Dubai.

He has also been an investor in education, supporting Grok Academy with free learning in tech. Classic Aussie: building wealth by giving back.

Richard White WiseTech Family and Personal Life.

Family’s key for Richard. He has mum, kids, and mates in a compound in Bexley, energy-independent no less. In July 2024, he got married to Zena Nasser after divorcing Barbara Mason in 2015. They had a daughter through a surrogate. Zena is a former criminal lawyer who has an older daughter. Word of a volatile, but Richard claims to take a bullet in her defence.

He still has grown-up children when he was married first, and personal life is personal, headlines notwithstanding.

Conclusion: The Future of Richard White WiseTech.

Richard White WiseTech is a story of Australian ambitions – of a Bexley boy made world tech king. Nonetheless, his vision is what propels WiseTech. He is looking at growth in 2025 as executive chair, such as the E2open acquisition. To the natives, it is inspirational: technology can flourish here.

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What is Going on with the I-MED Sale? Everything You Need to Know

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You may have read in the news of the Australian healthcare market, rumours of the I-MED sale – a multi-billion dollar transaction that has everyone in the private equity companies and radiology professionals chattering about. And the question is, what is the whole deal about I-MED Radiology on sale, and why should it be of any concern to an average citizen of Australia? In simple English, let us decompose it.

What Is I-MED Radiology?

We shall start with the sales drama by getting acquainted with I-MED. I-MED Radiology Network is the largest privately based medical imaging corporation in Australia. They have more than 250 clinics that are distributed throughout Australia and New Zealand, performing all types of X-rays and ultrasounds, MRIs, and CT scans.

I-MED has an average of 475 radiologists and 4,000 + employees performing over 5 million patient procedures annually. When you have gone to get a scan in Australia, there are high chances that it is an I-MED clinic.

Permira is the present owner of the company and a London-based private equity firm. I-MED had been acquired by Permira in 2018 at approximately $1.1 billion (USD). Seven years down the line, they are hoping to cash in.

Why Is I-MED Being Sold?

The firms that are privately-owned, such as Permira, typically acquire companies, develop them, and sell them after a few years at a profit. This is exactly what is happening here. Since 2024, Permira has been attempting to sell I-MED in the hope that it can almost triple the value of its investment.

The sale began in good earnest last year as Permira used investment banks Morgan Stanley and Jefferies to seek buyers. They are said to be seeking a price of approximately 3 billion AUD (approximately 1.9 billion USD).

However, there is a trick to this–it has been a challenge to get someone to pay that much. A number of interested potential buyers have made a glance, conducted their due diligence (as it is sometimes termed), and simply left in dismay at the price, which was too high.

Who Nearly Bought I-MED?

The largest close call was with Stonepeak, a New York-based private equity firm. In May 2025, it was reported that Stonepeak was just inches from closing the deal. They had even accepted a price with Permira.

The deal, however, collapsed in early June. One of the issues identified as causing problems, according to the Australian Financial Review, was the fact that six I-MED clinics shared a location with Healthscope hospitals, which were financially challenged at the time.

Other large companies that have been interested include:

  • Bain Capital (a giant American PE company)
  • Macquarie Asset Management (they say it is too high)
  • TPG Capital and Pacific Equity Partners (who joined forces to have a glance)
  • another international investment company, Partners Group.

As yet, nobody has been keen to pay what Permira has asked.

Could I-MED Go Public Instead?

This is where the interesting part comes in. Following the unsuccessful sale to Stonepeak, there were rumours galore that Permira would take I-MED to the stock market in an IPO (Initial Public Offering).

This would not be the first time that I-MED ventured into going public. In 2015, they attempted to list on the Australian Securities Exchange but called off at the eleventh hour due to unsavoury market conditions.

When Permira is not able to find a buyer whom they are willing to buy at their price, an IPO could be their only way of getting their money out. According to some experts, this may occur in the year 2025.

What’s I-MED Worth?

I-MED will generate approximately $1.35 billion AUD in revenue and approximately $230-250 million in EBITDA (that is, earnings before interest, tax, and other accounting items) according to reports.

I-MED was acquired by Permira in 2018 at an approximate price of 1.3 billion dollars, which is approximately 11 times the earnings of the company. They are now demanding 3 billion, or more than twice what they paid, or 12-13 times current earnings.

To buyers, that is an exorbitant price given that other companies of the same nature have been sold at lower prices. That is why there are a lot of prospective buyers who have glanced at it and moved on.

Who Owns I-MED Now?

Right now, Permira owns I-MED. Permira is a private equity firm with its headquarters in London and operates in healthcare, technology, and consumer businesses worldwide.

The company is not a publicly traded company, hence you would not be able to purchase its shares. It is privately owned by Permira, and, therefore, all the decisions are made by the investment firm.

Who’s Running I-MED?

I-MED is presently headed by a CEO known as Dr Shrey Viranna. He replaced him in March 2020, his home country being South Africa, where he was leading Life Healthcare Group, a massive healthcare enterprise.

The previous CEO was Steven Rubic, who served as the CEO between 2012 and 2019. Rubic assisted in expanding I-MED to the giant that we have today, and she later went on to become the CEO of Healthscope and assumed different positions on the board.

Comparison of I-MED and other Radiology Companies?

I-MED is, by all means, the giant in Australian radiology. Still, there are other players in the game:

  • Recently, Lumus Imaging (owned by Healius) was sold to Affinity Equity Partners at a cost of 965 million.
  • The New Zealand firm Infratil acquired QScan.
  • Perth Radiological is an Allegro Funds company and could be the next target.
  • In particular regions, smaller regional players such as Jones Radiology, Benson Radiology, and Capital Radiology are also competing.

The uniqueness of I-MED is its enormous size, more than 250 clinics and services, both in the metro and in the regions.

What Will the I-MED Sale do to Patients?

As a patient using I-MED, it is unlikely that the sale will have much short-term impact on you. The clinics will continue functioning, and you will be receiving the same services.

Nevertheless, the changes may occur in the future depending on the purchaser of I-MED (or even IPO). New owners may invest in more equipment, or they will open new clinics or alter the way things are managed.

The positive side is that the diagnostic imaging market in Australia is expanding due to the ageing population and the improvement of medical technology. It implies that companies such as I-MED will continue to invest to satisfy demand.

The Bottom Line

The I-MED sale has been a roller coaster. Permira is seeking approximately $3 billion in the case of the biggest radiology network in Australia, but purchasers assume that it is prohibitively high. Stonepeak was close to closing a deal in mid-2025 and backed out, and now Permira could look at I-MED instead, listing it on the stock exchange.

Today, I-MED continues to do what it does best, which is to deliver diagnostic imaging services to millions of Australians annually. Regardless of whether it is sold to a private equity company or goes IPO, the company will probably keep expanding as the healthcare demands in Australia keep rising.

Interested in keeping up with the large-scale corporate transactions that are influencing the healthcare system in Australia? Watch financial news– the saga of the I-MED sale is not finished yet!

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Who Is Kevin Burrowes? Meet PwC Australia’s CEO

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Who Is Kevin Burrowes

The name Kevin Burrowes may have reached your ears if you have been keeping up with business news in Australia in the last couple of years. He is the man who owns and runs one of the largest consulting firms in the country, PwC Australia. Who exactly is Kevin Burrowes, and why is everybody so interested in him? We will take a peep at the man behind the headlines.

Kevin Burrowes: The Man at the Top.

PwC Australia is headed by Kevin Burrowes, the Chief Executive Officer (CEO). He assumed the top position in July 2023 at an incredibly difficult moment in the lives of the firm, in the center of an unprecedented tax scandal that stunned the entire consulting sector.

Prior to his trip to Australia, Burrowes had spent almost 20 years in various capacities in PwC across the globe. Between July 2020 and 2023, he worked as the Global Clients & Industries Leader at PwC in Singapore. He worked there, taking care of the 200 largest international clients of PwC, and ensured the company was abreast with the current trends.

Burrowes has worked and lived in London, New York, Singapore, and Frankfurt during his career. He has loads of experience in taking on large banks and financial institutions in terms of their strategy to ensure that their operations work more effectively.

What Is the Salary of Kevin Burrowes?

This is where it becomes a bit interesting. Kevin Burrowes initially reported paying a salary of $2.4 million when he was first questioned about the same by a Senate inquiry. Then he amended it to $2.8 million. However, PwC International also paid him an additional $1.2 million per year, which emerged later on and which he did not mention at the beginning.

And that makes the total compensation of Kevin Burrowes about $4 million per year ($2.8 million of PwC Australia and $1.2 million from PwC International). That is a huge salary, even for a CEO of a giant company.

The entire situation led to some drama in that the politicians estimated that he ought to have been out with the additional money earlier on. Senator Deborah O’Neill claimed that it sounded highly deceptive and that he was a slave to two masters.

PwC Tax Scandal and Kevin Burrowes.

To see why Kevin Burrowes went to Australia, one must be aware of the PwC tax scandal. Peter-John Collins, a partner at PwC between 2013 and 2016, exchanged confidential government tax data with other partners of the firm in other parts of the world.

Collins had also signed tough confidentiality deals with the Australian Treasury, but he spilled the beans on new anti-tax avoidance legislation. The PwC then applied this inside knowledge to assist their customers in evading millions of dollars in taxes.

In 2023, the idea was uncovered in the scandal, which forced the then-CEO, Tom Seymour, to resign after being sent emails regarding the entire scheme. Later on, Seymour was prohibited from practicing as a tax agent for four years.

This was the time when PwC took in Kevin Burrowes, a foreigner, to clean the mess and restore faith. His primary task was to mend the culture of the firm, enhance the governance, and make people trust PwC once again.

Why Does Kevin Burrowes Spend His Sundays on AI Homework?

The following is a cool fact: Samuel- Kevin Burrowes spends his Sundays studying artificial intelligence (AI). He is a participant in the PwC AI Personal Trainers initiative, whereby an AI expert provides him with homework to keep his brain keen on all the new AI technology.

Burrowes, in a LinkedIn post, stated that the process of AI revolution preparation is both a marathon and a sprint. He estimates that it is vital that leaders get to know how AI works in order to use it to expand their businesses.

PwC, in totality, is making the full bet on AI. The company has established itself as Client Zero with AI, that is, they are first trying all the new AI tools on themselves before prescribing them to their clients. They have implemented AI systems for more than 100,000 PwC employees around the globe to assist in consulting, tax, audit, and legal services.

According to the survey of PwC global CEOs, 70 per cent of the leaders estimate that AI will radically transform the way their organizations operate. However, only a third of CEOs do not yet trust AI entirely. That is why Burrowes and other leaders of PwC are trying their best to know about it correctly.

Background and Education- Kevin Burrowes.

Kevin Burrowes had his share of fine jobs prior to employment at PwC. He has worked in senior positions at IBM, Credit Suisse, and Royal Bank of Scotland.

He is an Institute of Chartered Accountants in England and Wales. All through his career, he has been working to assist banks and financial organizations in strategy, transformation, and streamlining their services.

Burrowes is also a PwC-certified Futurist, or in other words, he is trained to comprehend the big trends that impact businesses on a global scale. He explains that he relies on the so-called ADAPT framework that assists companies in determining how to address technological and economic changes.

Whatever became of Kevin Burrowes?

At this moment, Kevin Burrowes is working at PwC Australia to reverse the situation following the tax scandals. His tenure as CEO has been renewed until at least 2026, placing him in it for the long run.

He is engaged in working on five major Commitments to Change and an action plan that will transform PwC into the most preferred professional services firm in Australia. This involves enhancing morals, honesty, and ensuring that such an incident as the tax scandal does not occur in the future.

Burrowes also represents the majority of the PwC membership of the Australian Public Policy Committee (APPC), consisting of the six largest professional services companies operating in Australia. The committee engages in good policy promotion in audit, accounting, and other services.

Is There More Than One Kevin Burrows?

Yep, this can get confusing! In reality, there are actually a few distinct entries with such a name as Kevin Burrows (spelled slightly differently) that are searchable:

  • Kevin Burrowes (with an e), our guy, is the CEO of PwC Australia.
  • Kevin Burrows (no e)- property investment expert and lecturer at the University of Sheffield in the UK.
  • Kevin Burrows, the darts player, is a professional darts player from England.
  • Kevin Burrows is a musician, organist, and music teacher in the United States.

Then, when you go online looking up Kevin Burrowes, you’d better be sure that you are reading the right one!

What befell the old PwC CEO?

Tom Seymour, the former PwC Australia CEO, resigned in May 2023, after acknowledging having been aware of the leakage of the tax information. He was among eight partners who were fired or expelled from the firm because of the scandal.

In September 2024, the Tax Practitioners Board of Australia prohibited Seymour from being a tax agent for a period of four years. When it came to the board, he did not act with integrity and could not handle conflicts of interest appropriately when he was overseeing Peter-John Collins.

Peter-John Collins himself had been prohibited from serving as a tax agent as early as 2022, prior to the entire scandal being disclosed.

The Bottom Line

The CEO of PwC Australia is Kevin Burrowes, who was invited into the company following a huge tax scandal. He makes approximately 4 million annually in his Australian salary and payments by PwC International. He is heavy on AI knowledge and does his AI homework on Sundays to get up to date with new technology.

Burrowes spent many years working worldwide at top positions with PwC and other multinational organizations such as IBM and Credit Suisse before arriving in Australia. His primary task at the moment is to regain confidence in PwC Australia and ensure that the company possesses effective ethics and good governance.

Regardless of whether you believe he is performing well or not, it is a fact that Kevin Burrowes is one of the most discussed businessmen in the country at the moment. And as AI transforms everything about the way business is conducted, he is ensuring that he keeps up with the new trends- one Sunday homework assignment at a time.

Interested to learn about business leaders in Australia and their activities? Continue reading, continue with questions, and be aware of the individuals who are influencing our economy.

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